Terms and Conditions

Man with Van South Kensington Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van South Kensington provides transport, removal and related services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests and pays for the services.

We, us, our means the operator of Man with Van South Kensington providing the services.

Services means transport, removal, loading, unloading, packing assistance and any related services agreed at the time of booking.

Goods means the items that you ask us to move, transport, load, unload or handle in connection with the services.

Service area means the locations we agree to serve, including South Kensington and other parts of London and the United Kingdom as specified at the time of booking.

Scope of Services

We provide man and van, small removals, local and regional transport, and associated services such as assistance with loading and unloading. The precise scope of the service will be confirmed at the time of booking, including the vehicle size, number of operatives, collection and delivery addresses, and the estimated duration of the job.

We reserve the right to refuse to transport certain items, including but not limited to hazardous materials, illegal goods, perishable food items, animals and livestock, items requiring specialist handling or licences, and waste or rubbish that does not comply with legal and environmental requirements.

Booking Process

All services must be booked in advance. A booking is made when you provide the necessary details of your move or transport requirements and we confirm availability and price. We may confirm your booking verbally or in writing. In some cases we may request confirmation of acceptance of our quote in writing.

At the time of booking you must provide accurate and complete information, including addresses, access details, parking restrictions, size and nature of items, number of floors, presence of lifts, and any special requirements. Our quote and the time allowed for the service are based on the information provided by you. If this information is inaccurate or incomplete, we may adjust the price or require additional time or resources.

We may ask for an estimated inventory of the goods to be moved. This is used to determine the required vehicle size and number of operatives. If on arrival the volume or nature of the goods is significantly different from that stated at the time of booking, we reserve the right to amend the price, send additional vehicles or operatives at additional cost, or in extreme cases, to refuse to carry out work that is unsafe or impracticable.

Access, Parking and Restrictions

You are responsible for ensuring suitable access at both collection and delivery locations. This includes arranging and paying for any necessary parking, permits, or access permissions that may be required near the property. If we receive parking fines or penalties as a result of insufficient permissions or instructions, these may be charged to you.

You must inform us in advance of any parking limitations, narrow streets, low bridges, loading restrictions, time limits, or similar factors that may affect the services. Where access is restricted or unsuitable for the agreed vehicle, we may need to use smaller vehicles or alternative arrangements, which may incur additional charges.

Pricing and Quotations

Prices may be quoted as a fixed fee or on an hourly rate basis. The basis of charging will be clearly stated at the time of booking. Where an hourly rate applies, time is usually charged from departure from our base until return or completion of the service, with any minimum charge specified at booking.

Any quotation is based on the information supplied by you and on normal access conditions. Quotations do not include charges such as congestion charges, tolls, parking fees or fines, ferry or tunnel fees, or other third party charges unless specifically stated. Such charges, where applicable, will be payable by you in addition to the quoted price.

We reserve the right to revise a quotation or apply surcharges if circumstances change or if information proved to be inaccurate. This includes, for example, delays caused by circumstances outside our control, significantly greater volume or weight of goods, additional floors or poor access, or waiting time caused by late key collection or property handover.

Payments and Invoicing

Unless agreed otherwise, payment is due in full on completion of the service or in advance. We may request a deposit or full prepayment to secure your booking, particularly for larger moves, long-distance journeys or weekend and peak-time bookings. The amount and due date of any deposit will be stated at the time of booking.

We accept common payment methods as agreed in advance. Cash payment, where accepted, must be made directly to the driver or operative before or at the end of the service. Where payment is made by card or bank transfer, it must be received in cleared funds by the agreed time.

For business customers or account holders, payment terms may be agreed separately. If payment is not received by the due date, we may apply interest on overdue amounts and suspend further services until payment is made. Title to any goods we may hold in storage or transit remains with you, but we may exercise a lien over goods in our possession until all outstanding charges are paid in full.

Cancellations and Amendments

You may cancel or amend your booking, subject to the following conditions. Any request to cancel or amend must be communicated to us as soon as possible.

If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable, at our discretion, after deducting any reasonable administrative or preparatory costs.

If you cancel within 48 hours of the scheduled start time, we may retain part or all of any deposit to cover lost bookings and operational costs. If you cancel on the day of the move or fail to be present at the arranged time, we reserve the right to charge up to the full quoted amount.

If you request changes to the booking, such as different dates, times, addresses, or scope of work, we will attempt to accommodate these changes subject to availability. Changes may alter the price. Where we are unable to accommodate a requested amendment, the original booking and cancellation terms will apply.

We reserve the right to cancel or reschedule a booking due to events outside our reasonable control, such as severe weather, vehicle breakdown, accidents, illness, road closures, or other operational issues. In such cases we will aim to offer a new appointment or a refund of any prepayments for services not provided. We are not liable for consequential losses arising from such cancellations or rescheduling.

Your Responsibilities

You are responsible for properly packing, securing and labelling your goods unless we have agreed to provide packing services. Fragile items should be clearly marked and suitably protected. We are not responsible for damage caused by inadequate packing carried out by you or a third party.

You must arrange appropriate insurance for high value items, particularly where their value exceeds the standard limits of our liability. You are responsible for ensuring that the goods moved are your property or that you have permission from the owner to move them.

You must be present, or have an authorised representative present, during collection and delivery to oversee the work, provide instructions, and sign any relevant documents. Where you or your representative are not present, our interpretation of the work to be carried out will apply, and our record of the condition of goods and premises will be deemed accurate.

Liability and Limitations

We will exercise reasonable care and skill in providing our services. Our liability for loss or damage to goods, property or premises is limited as set out in this section.

We are not liable for loss or damage to goods arising from faulty or inadequate packing carried out by you, inherent defects or vulnerabilities of the goods, normal wear and tear, atmospheric or climatic conditions, or where items are moved against our advice. We are not responsible for damage to dismantled or self-assembled furniture or to items that are already defective or unstable.

We are not liable for loss of profits, business interruption, loss of revenue, loss of data, or any indirect or consequential loss. Our total liability for any claim arising out of a single job will not exceed a reasonable limit proportionate to the service fee, unless expressly agreed in writing.

You must inspect goods and premises as soon as reasonably possible after completion of the service. Any visible damage or loss must be reported to us in writing within a reasonable time. Failure to notify us within this period may affect our ability to investigate and may limit our liability.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded by law.

Exclusions from Liability

We are not liable for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control, including but not limited to traffic congestion, accidents, extreme weather, public transport or road network disruption, strikes, lockouts, acts of nature, or acts or omissions of third parties.

We are not responsible for the loss of cash, jewellery, watches, precious metals, stones, important documents, or other valuables unless we have specifically agreed in writing to carry such items and you have declared their value in advance. You are strongly advised not to include such items in your general removal unless specifically arranged.

Waste and Environmental Regulations

Our service is focused on removal and transport of personal and household goods, office items and similar property. We are not a licensed waste carrier for general rubbish disposal unless this has been expressly confirmed.

You must not present general waste, construction rubble, hazardous materials or items classified as controlled waste for collection, unless agreed in advance and compliant with applicable waste and environmental regulations. Hazardous or prohibited items include, among others, chemicals, solvents, paints, asbestos, gas cylinders, fuel, explosives and clinical waste.

Where we agree to remove items for disposal, these must be clearly identified at the time of booking and must not include prohibited materials. Any disposal services will be carried out in accordance with relevant regulations and at agreed additional cost. If we discover that waste or prohibited materials have been loaded without our knowledge, we may unload such items at your premises or another safe and lawful location and may charge additional fees for handling and any associated costs or penalties.

Insurance

We maintain appropriate vehicle and public liability cover as required by law and for the operation of our services. This cover is not a substitute for full contents insurance. You should ensure that you have suitable insurance in place for your goods in transit and during removal, especially for higher value items or where standard limits of liability may be insufficient.

Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our services, you should raise the matter with us as soon as possible, so that we have an opportunity to address your concerns. We will investigate complaints professionally and in good faith. You agree to allow us a reasonable period to respond and to cooperate with any investigation, including providing photographs, evidence of loss or damage, and access to inspect the goods or premises where applicable.

Where a dispute cannot be resolved informally, both parties agree to consider negotiation or other forms of alternative dispute resolution before commencing court proceedings, where this is appropriate and practical.

Data Protection and Privacy

We collect and process personal information such as names, addresses and contact details solely for the purpose of providing our services, managing bookings, handling payments and dealing with queries or complaints. We will handle your information in accordance with applicable data protection laws and will not sell your details to third parties. We may share necessary information with insurers, payment processors or other service providers where reasonably required to deliver the services or comply with legal obligations.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

You and we each agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any further exercise of that or any other right or remedy.

We may amend these Terms and Conditions from time to time. The version applicable to your booking will be the version in force at the time your booking is confirmed. You are advised to review the Terms and Conditions periodically where you are a repeat customer or account holder.

By confirming a booking with Man with Van South Kensington, you acknowledge that you have read, understood and agree to these Terms and Conditions.