Terms and Conditions for Man With Van Southkensington

These Terms and Conditions set out the basis on which Man With Van Southkensington provides removal, transport, loading, unloading, and related moving services within the UK. By making a booking, the customer agrees to be bound by these terms. If the customer does not agree, the service should not be booked or used. These terms are designed to be fair, practical, and consistent with applicable UK law. They apply to domestic and commercial bookings unless a separate written agreement states otherwise.

Throughout these terms, references to the Company, we, us, and our mean the service provider operating under the name Man With Van Southkensington. References to the Customer, you, and your mean the person making the booking or any person authorised to act on their behalf. The service may involve one or more vehicles, drivers, loaders, or helpers, depending on the nature of the booking. Any verbal agreement will only be binding if confirmed in writing or by an acknowledged booking record.

We reserve the right to amend these Terms and Conditions from time to time. The version in force at the time the booking is accepted will normally apply to that booking. It is the customer???s responsibility to review the terms before confirming a service. If any part of these terms is found to be unlawful or unenforceable, the remainder shall continue to apply to the fullest extent permitted by law.

Booking Process

Bookings may be requested by telephone, email, online form, or any other method we make available. A request for service is not a confirmed booking until it has been accepted by us. Acceptance may depend on availability, access conditions, load size, timing, and whether the items to be moved are suitable for transport. We may ask for details such as collection and delivery addresses, floor levels, parking arrangements, item dimensions, approximate weight, and whether any fragile or unusually heavy items are included.

The customer must provide accurate and complete information when requesting a booking. If the information supplied is incorrect, incomplete, or misleading, we may revise the quotation, change the vehicle size, add labour, refuse part of the work, or cancel the booking. Any estimated arrival time is approximate and may be affected by traffic, weather, road closures, delays at previous jobs, or circumstances beyond our reasonable control. We will aim to keep the customer informed where practicable.

Where a quotation is given, it may be based on the information supplied at the time and may be subject to change if the actual service differs from the description provided. A quote may be fixed or estimated depending on the information available. A booking is usually secured only when the customer accepts the quote and, where requested, pays a deposit or booking fee. The customer should ensure that the booking details are checked carefully before confirmation.

We may refuse or cancel a booking at our discretion where the service requested is unsafe, unlawful, impractical, or beyond our capacity. This includes, without limitation, situations involving prohibited items, dangerous access, severe parking restrictions, or insufficient information. If a job requires specialist equipment, additional personnel, or a different vehicle, we may offer an amended quotation instead of the original price.

Any changes to the booking requested by the customer after confirmation must be approved by us. Amendments may affect price, timing, and available resources. Changes made at short notice may not always be possible. If the collection or delivery address changes, or if the volume of goods is materially greater than agreed, the revised price may apply immediately. The customer agrees that extra time spent waiting, additional journeys, or return visits caused by changed circumstances may be chargeable.

It is the customer???s responsibility to ensure that someone with authority is available to release and receive the goods at the agreed times. If access is not possible because keys, codes, permits, or instructions are missing, we may treat the service as delayed, incomplete, or failed due to customer fault. Additional waiting time, redelivery, or storage-related costs may be charged where appropriate.

All prices are stated in pounds sterling unless otherwise agreed. Prices may be quoted as hourly rates, fixed rates, or a combination of both. Unless expressly stated, quotes do not automatically include parking charges, congestion-related charges, ferry or toll costs, specialist packing materials, disposal fees, or other third-party expenses. Any such charges incurred in the course of the job may be added to the final invoice where they are reasonably necessary and supported by evidence where practicable.

Payment terms will be confirmed at booking or on the invoice. We may require full or partial payment in advance, a deposit, or immediate payment on completion. We reserve the right to request payment before unloading or before releasing goods where there are outstanding sums due. If payment is not made when due, we may charge interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or otherwise recover reasonable costs associated with collecting overdue amounts.

Accepted payment methods may include bank transfer, card payment, cash, or another method agreed in advance. If the customer pays by bank transfer, cleared funds must be received before the due date. We may provide a receipt or invoice showing the service date, charges, and any additional costs. The customer is responsible for ensuring that payment is made by the agreed person or business entity.

If the customer disputes an invoice, they must notify us promptly and provide reasonable detail. Undisputed amounts must still be paid by the due date. Any billing query does not automatically suspend the obligation to pay sums that are not genuinely in dispute. We may pause further services if prior invoices remain unpaid.

Where a booking involves business customers, the customer confirms that the person arranging the service has authority to bind the business. If a purchase order or internal reference is required, it should be supplied before the work begins. Failure to provide internal documentation does not remove the obligation to pay for services authorised by the customer or their representative.

If any payment is reversed, charged back, or otherwise withdrawn after the service has been completed, the customer remains liable for the amount due, together with any reasonable administrative or banking costs arising from the reversal, to the extent permitted by law.

The customer may cancel a booking by giving notice in writing or by any method we accept. Cancellation charges may apply depending on how much notice is provided and whether we have already incurred costs such as vehicle allocation, labour, fuel, parking, or materials. The closer the cancellation is to the scheduled collection time, the more likely a charge will apply. If a deposit has been paid, it may be retained in whole or in part to cover genuine loss and administration costs.

If the customer is not available at the agreed time, or if the service cannot proceed due to missing access, incorrect information, or failure to prepare the items, we may treat this as a late cancellation or failed booking. In such cases, we may charge the full or partial agreed fee, especially where staff or vehicles have been committed to the job. Any decision will reflect the circumstances and any costs already incurred.

We may cancel or postpone a booking if we are unable to attend due to vehicle breakdown, staff illness, severe weather, road disruption, safety concerns, or events outside our control. In such circumstances, we will use reasonable efforts to rearrange the service or offer an alternative date. We will not be liable for indirect loss caused by a cancellation or delay that is beyond our reasonable control, provided we act with reasonable care and notify the customer as soon as possible.

Customer Responsibilities

The customer must ensure that the goods are ready for collection, suitably packed, and clearly separated from items not to be moved. Fragile items should be properly protected. Unless agreed otherwise, the customer is responsible for dismantling and reassembling furniture, disconnecting appliances, and securing loose contents. We may assist with some of these tasks, but such assistance is provided at the customer???s request and risk unless otherwise agreed in writing.

The customer must inform us in advance of any items that are particularly heavy, valuable, awkward, fragile, or hazardous. This includes, for example, pianos, safes, glass items, antiques, electronics, or appliances containing liquids. We may decline to move any item that we reasonably consider unsafe, unsuitable, or beyond the scope of the original booking. If specialist handling is needed, additional fees may apply.

The customer is responsible for securing parking permissions, resident permits, lift access, building access, and any other permissions needed for loading or unloading, unless we expressly agree to arrange them. If parking restrictions, building rules, or site requirements cause delay, extra charges may apply. The customer must also ensure that driveways, hallways, staircases, and access routes are reasonably clear and safe.

We will exercise reasonable care and skill in providing the service. However, our liability is limited to loss or damage caused by our negligence or breach of contract, subject always to applicable law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Where we are responsible for loss or damage to goods, our liability may be limited to the repair cost, replacement cost, or fair market value of the affected item, whichever is lower and reasonable in the circumstances. We are not liable for pre-existing damage, items packed by the customer, hidden defects, or damage resulting from inadequate packaging. Customers should ensure their goods are appropriately insured, particularly for high-value items.

We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption, or emotional distress, except where such exclusion is prohibited by law. We are also not liable for delays caused by traffic, weather, access restrictions, or third parties beyond our control. Any claim for loss or damage should be reported as soon as reasonably possible and, where practicable, before our staff leave the delivery address.

Claims may be subject to evidence requirements, including photographs, receipts, item descriptions, and details of the circumstances in which the loss or damage occurred. The customer must take reasonable steps to minimise any loss. If the customer does not allow inspection of damaged items or fails to notify us within a reasonable time, this may affect any claim. Our insurance, where applicable, may be subject to conditions and exclusions, and the customer should not assume that every item is covered.

Nothing in these Terms and Conditions creates any duty to handle items that are unsafe, illegal, or improperly packed. If our staff believe an item poses a risk to health, safety, property, or transport compliance, they may refuse to move it. The customer remains responsible for losses arising from misdescription, concealment, or non-disclosure of the true nature of the goods.

Any limitation of liability in these terms applies to the fullest extent permitted by law. If a court or competent authority finds a limitation unenforceable, it shall be interpreted in the narrowest lawful manner, and the remainder of the limitation shall continue in effect.

Where our service includes removal of unwanted items, rubbish, or packaging for disposal, the customer must disclose the nature of the waste in advance. We only handle waste in compliance with applicable UK environmental and waste regulations. We may refuse any waste that is hazardous, unlicensed, contaminated, improperly described, or otherwise unsuitable for lawful collection or disposal.

The customer confirms that they have the legal right to dispose of any waste presented for removal and that it does not include prohibited materials unless specifically agreed and lawfully handled. Items such as asbestos, chemicals, oils, gas cylinders, clinical waste, electrical waste, or other regulated materials may require specialist treatment or separate arrangements. If such items are discovered unexpectedly, we may stop the work, charge any additional costs incurred, and report concerns where appropriate.

Where waste is removed, the customer authorises us to transport it to an approved facility, transfer station, or recycling route as permitted by law. We may keep records of waste type, quantity, and destination in accordance with our compliance obligations. Any waste transfer note, receipt, or disposal record may be provided where required or reasonably available. The customer agrees not to present anyone else???s waste as their own without authority.

The customer must not ask us to dispose of items in a manner that is unlawful, environmentally harmful, or contrary to licensing conditions. If we believe a disposal request would breach regulations or our own obligations, we will decline the request. The customer may be charged for time spent attending site, loading, segregating, or rejecting waste where the request proves inaccurate or non-compliant.

We reserve the right to separate recyclable from non-recyclable materials where practical and lawful. The customer acknowledges that some waste management processes may involve third-party facilities and that once waste is transferred lawfully, it cannot be returned. Any items left for disposal should therefore not include valuables, documents, keys, or personal data unless the customer has taken steps to secure them in advance.

We may process personal data only as necessary to manage bookings, payments, and service delivery, in accordance with applicable data protection law. The customer must not use our service for unlawful purposes, and must ensure that all instructions given to our staff are lawful, safe, and respectful. We may withdraw service immediately if there is threatening, abusive, discriminatory, or unsafe conduct by the customer or any person at the premises.

No waiver of any term shall be effective unless agreed in writing. Any failure by us to enforce a provision on one occasion does not prevent us from enforcing it later. The customer may not assign or transfer the booking without our consent. We may assign our rights and obligations where reasonably necessary for business purposes, provided that such assignment does not materially reduce the customer???s rights.

These Terms and Conditions, together with any written quotation or confirmed booking summary, form the entire agreement between the parties in relation to the service, unless expressly varied in writing. If there is a conflict between a quotation and these terms, the quotation will prevail only to the extent of the conflict and only if clearly stated to do so.

Governing Law

These Terms and Conditions and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise.

If any dispute arises, both parties should first try to resolve the matter amicably and in good faith. This does not prevent either party from seeking legal advice or taking urgent steps where necessary to protect rights or preserve evidence. Nothing in this section affects statutory rights that cannot be excluded, limited, or varied by agreement.

By booking or using the services of Man With Van Southkensington, the customer confirms that they have read, understood, and agreed to these Terms and Conditions.